Commitment to Accessibility

Heartland Sourcing LLC is committed to providing an accessible and user-friendly website for all individuals, including those with disabilities. We continually strive to enhance the accessibility of our website to ensure an inclusive experience for all users.

Conformance Status

Our website is designed to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. While we aim to meet these standards fully, some content may not yet conform due to ongoing updates or unforeseen challenges.

Accessibility Features

• Keyboard Navigation: Our website supports full keyboard navigation to assist users who rely on keyboards rather than a mouse.
• Alternative Text: Images include alternative text to describe their content.
• Readable Text: Fonts and contrast ratios are chosen to maximize readability.
• Structured Content: Pages are organized with headings and landmarks for easier navigation using assistive technologies.

Feedback and Support

We value your feedback to improve our accessibility efforts. If you encounter any barriers while using our website, please reach out to us:

• Phone: 1-888-991-6670
• Email: support@heartlandsourcing.com
• Business Address: 865 NW Frescott Circle, Waukee IA 50263

We aim to respond to accessibility-related feedback within 2 business days and resolve issues promptly.

Third-Party Content

Some content on our website, such as embedded tools or links to third-party resources, may not fully meet accessibility standards. We encourage users to contact us with any concerns about third-party content.

Ongoing Improvements

Heartland Sourcing LLC is dedicated to continuous improvement. Our team regularly reviews our website to address accessibility issues and implement best practices in web design and development.

Refund and Return Policy

General Policy

We stand by our product quality and want our customers to be satisfied with their purchases. Our policies are as follows:

• Health and Beauty Products: Returns are not accepted unless the items are damaged or incorrect upon delivery.
• Non-Health Products: Returns are accepted if unopened and undamaged, within 30 days of purchase. Refunds or store credit will be issued upon receipt and inspection of the returned product.

Steps for Resolution

• Email support@heartlandsourcing.com within 7 days of receiving damaged or incorrect items.
• Provide your order number, photos (if applicable), and a description of the issue.

Cancellations

• Cancellations must be requested via email before the order is shipped.
• Orders that have already shipped cannot be canceled. Contact us for further assistance if needed.